We have 2 Locations in Melbourne, Port Melbourne & Braeside. Both have large showrooms with samples that is open to the public, so you are welcome to come and visit.
All other states in Australia are currently looked after by LOD Successfully, with very good delivery times and freight costs.
How can I speak to someone regarding my inquiry?
Yes, we are ready and waiting for your call.
You can get in contact with us on 1300 29 29 30 and if you have an existing account manager can reach them on this line number or via email.
What are your opening hours?
Our standard operating hours are between 8:30 and 17:00 AEST, Monday to Friday and are closed on Australia wide public holidays. Our Showrooms are also open on a Saturday 9am- 1pm.
What file type do I need for artwork?
We recommend vector files such as EPS, AI or vector PDF files but may also take JPG, TIF, BMP files and have these redrawn for a small fee.
How big will my logo decoration be?
Due to products being different shapes and being decorated with different machines the “print area” or “decoration area” will vary between products. LOD Provides an artwork confirmation once the order is placed so you get a great idea of how the product will look.
Can I order over the phone?
We can assist you with any questions you may have before putting through your order via the phone, but for compliance and procedure we require all orders and artwork approvals to be done via email. You can get in contact with our team on 1300 29 29 30 during operating hours.
Can I get a sample before I order?
Absolutely, samples are a common request and we can have them delivered to you. We always like to quote and qualify prospects before doing so. Most samples are free, but some do require a small fee. Contact us and what product you were interested in and we can provide more information.
I’ve placed my order/quote request online. What happens now?
After completing a form online it is sent to one of our sales representatives whom will then provide you with a formal quote and may call you to get additional information to provide the best possible solutions.
What is the order process?
The order process can be simplified into 5 main steps below. We have streamlined the process so it’s efficient, effective and easy.
1. Find the right product
2. Place your order or receive a formal quote
3. We send you a proof (after you have sent us your logo)
4. Order goes into production (after virtual proof is approved by you)
5. Branded products are dispatched
Will you send me an artwork proof to check before you go to print?
Yes, of course, with each order you place with LOD Promotions you receive a FREE artwork proof that you must approve before anything goes into production. This ensures that you understand how your logo will look and are happy with its presentation.
Can I change my order after I’ve approved it?
After approving an order, it is sent into production ASAP. If you require a change to be made after signing off on artwork, we will do our absolute best, but we cannot make any guarantees as the product may already be printed. The best thing to do in this situation is call us immediately on 1300 29 29 30 or contact your account manager directly.
I need a delivery date quicker than is shown on the product page, is it possible?
We usually ship your products with the most cost-efficient delivery method available. There are sometimes quicker options available. Some products can also be produced on an express service for a small additional charge. If you have an upcoming deadline let us know ASAP and we will provide you with the best solution.
What couriers do you use?
We always try to use the most cost-effective couriers when shipping your custom products. Our delivery partners include DHL, Startrack and Direct Freight Express.
Can I have a credit account with you?
As a policy we ask all your first orders with us to be paid before the order is dispatched. After you have made 3 orders with us, we can potentially look at organising a 30-day credit account set up, but this does need to be approved. Please talk with your account manager for more information.
Do you price match?
Yep, we strive to match any price, providing you with the best value products for your budget and have even pioneered a price beater service. However, we cannot guarantee to beat “any” price as not all promotional products and service is the same. Contact us for more information.
What payment methods are available?
You can pay your invoice via EFT, Mastercard, Visa or American Express. However please note payments with an American Express card will incur an additional 2% surcharge.
There’s an issue with my order, what should I do?
First and foremost, contact your account manager as soon as possible on 1300 303 717 or via email and let us know the issue. We will then do everything we can to resolve the situation.